Cancellation policy
Last updated 14 October 2026
There is no fixed contract term. You can cancel your subscription at any time.
How to cancel
Sign in to the client portal at app.galooly.co.za, open Billing and choose Cancel, or contact us using the details below. We confirm your cancellation in writing.
When it takes effect
Your cancellation takes effect at the end of the month you have already paid for. We cancel your card subscription with Stitch so that no further payments are taken. If you cancel within 7 days of your first payment, we refund it in full, as set out in our refund policy.
Your website, domain and email after cancelling
- Website: stays live until the end of your last paid month, then goes offline. On request within 30 days we send you your text and photos.
- Domain: your domain is registered in your name and stays yours. A .co.za included in your plan is renewed at no cost only while your subscription is active: we remind you before its next renewal date and move it to the registrar of your choice, after which renewals are paid to that registrar. A domain you kept registered with your own provider stays with them; we hand over its settings so you can point it wherever you choose.
- Email accounts: email accounts included in your plan stay active until the end of your last paid month. We help you move them to another provider before they close.
- Open change requests: requests not yet live are cancelled with your subscription.
Cancelling a once-off purchase
You can cancel an extra change or another once-off add-on before we start the work, and we refund it in full.
When we may cancel
We may end a subscription if payments remain unpaid after repeated attempts, or if a website would be used for unlawful or misleading content. We give you written notice and a chance to resolve the issue first.
Contact us
Galooly Local Sites Phone 070 591 5591 WhatsApp 070 591 5591 Email hello@galooly.co.za Website galooly.co.za Send us a messageSee our pricing and services, or send us a message.