Refund policy
Last updated 14 October 2026
We want you to pay only for what you receive. This policy explains when we refund payments.
Your first payment
If you cancel within 7 days of your first subscription payment, we refund that payment in full.
Monthly subscription payments
Subscription fees are paid monthly in advance and cover that month's hosting, maintenance and included change. After the first 7 days, a monthly payment is not refunded for the part of the month after you cancel. Instead, your service continues until the end of the month you have paid for, and no further payments are taken. See our cancellation policy.
Once-off add-ons
Once-off purchases, such as an extra change, are refunded in full if you cancel them before we start the work. Once the work is live on your website, the payment is not refundable.
Payments taken in error
If you are charged twice, charged the wrong amount, or charged after your cancellation took effect, we refund the incorrect amount in full.
How to ask for a refund
Send us your request through the client portal or the contact details below, with the date and amount of the payment. We reply within 2 business days. Approved refunds are made to the original payment method within 5 business days of approval: a card payment goes back to that card through Stitch. Your bank may take a few more days to show the money.
Contact us
Galooly Local Sites Phone 070 591 5591 WhatsApp 070 591 5591 Email hello@galooly.co.za Website galooly.co.za Send us a messageSee our pricing and services, or send us a message.